Privacy Policy

This Privacy Policy explains what data we collect, how we use it, and your rights.

1. What We Collect

Account information — name, username, email, phone, and store details you provide when registering.
Device repair records — customer name, phone, IMEI, device model, and repair status for each ticket you create.
Balance & payment activity — top-up requests, transaction references, and payment method names. We do NOT store full payment card numbers.
Activity logs — actions you take in the system (creating tickets, status changes, logins) are recorded for audit purposes.

2. How We Use Your Data

To operate and improve the platform.
To verify balance top-up requests.
To investigate abuse or security incidents.
To communicate important account or service notices.

3. Sharing

We do not sell your data. We share data only:

With service providers strictly necessary to operate the platform.
When required by law or to protect rights and safety.

4. Data Retention

We retain your data for as long as your account is active. If your account is deleted, we may keep certain records (logs, balance transactions) for compliance and audit purposes.

5. Security

We take reasonable measures to protect your data, including HTTPS encryption, hashed passwords, and access controls. However, no system is 100% secure.

6. Your Rights

You may request to view, correct, or delete your personal data by contacting your account administrator.

7. Changes

We may update this policy from time to time. The "Last updated" date at the top reflects when changes were last made.